SSG - Customer Satisfaction Survey

Specialty Seal Group (SSG) ceramic-to-metal and glass-to-metal seals give top performance in the harshest environments.

Whether you need industrial heaters, power cables, or other high heat or power sources to operate with maximum efficiency, SSG has a custom or standard solution that’s ideal.

All SSG seals are vacuum-tight and offer the necessary resistance to heat, abrasion, chemicals, oil, grease, moisture, toxic fumes and more.

We attach metals to seals through a variety of brazing and soldering techniques which we use based on your specific application.
SSG - Customer Satisfaction Survey

To help us serve you better, please take a few minutes to answer the following questions.
In appreciation of your time, we’ll send you an
SSG Ball Cap.

Where applicable, please give your responses on a 5-point scale as described below, with 1 being Poor and 5 being Excellent.
1. 5 = Excellent
  (Consistently exceeds expectations)
2. 4 = Very Good
  (Frequently exceeds expectations)
3. 3 = Good
  (Regularly meets expectations)
4. 2 = Below Average
  (Needs improvement to meet expectations on a regular basis)
5. 1 = Poor
  (Consistently fails to meet expectations)
6. N/A = Not applicable
  (Not enough interaction exists)
Why do you purchase from SSG?
1. Price
2. Product Quality
3. Customer Service
4. Technical Support
5. Other
Please rank from 1 to 5 in order of importance
(5 being most important)
1. Price
2. Delivery
3. Consistency of Quality
4. Customer Service
5. Technical Support
QUALITY

POOR EXCELLENT

Easy access to SSG personnel regarding quality issues. 1 2 3 4 5 N/A

Quality-related issues are resolved in a timely and satisfactory manner. 1 2 3 4 5 N/A

Quality of our products compares favorably with other nickel plating sources. 1 2 3 4 5 N/A

DELIVERY

POOREXCELLENT

On-time delivery. 1 2 3 4 5 N/A

Rush orders completed in 24 hours 1 2 3 4 5 N/A

Flexible in complying with your schedule changes. 1 2 3 4 5 N/A

Favorable lead times compared with those of other nickel plating sources. 1 2 3 4 5 N/A

SERVICE

POOREXCELLENT

Easy to reach our customer service staff. 1 2 3 4 5 N/A

Your service requirements are resolved in a timely and satisfactory manner. 1 2 3 4 5 N/A

Our responsiveness in handling your emergencies. 1 2 3 4 5 N/A

We notify you in advance when unable to meet your delivery requirement. 1 2 3 4 5 N/A

Orders are filled correctly. 1 2 3 4 5 N/A

Documents (e.g., certifications, invoices) are accurate. 1 2 3 4 5 N/A

SALES & MARKETING

POOREXCELLENT

Our responsiveness in providing you with price proposals (RFQ’s). 1 2 3 4 5 N/A

We’re calling on you as often as you would like. 1 2 3 4 5 N/A

Our pricing is competitive. 1 2 3 4 5 N/A

Our product data sheets, Web site and other information resources are
fulfilling your needs for product knowledge. 1 2 3 4 5 N/A

TECHNICAL ASSISTANCE

Ability to help you determine your specific needs. 1 2 3 4 5 N/A

Accuracy of plating thickness relative to specifications. 1 2 3 4 5 N/A

Ability to work with you in solving your customers' plating problems
after the job has been completed. 1 2 3 4 5 N/A

Thank you for taking the time to complete our Customer Satisfaction Survey.

To receive your complimentary ball cap in appreciation of your assistance,
please complete the contact information below.

** Please fill out completely**
(All Fields Required)
Name Title E-Mail Phone Company Address City State/Province ZIP/Postal Code Country Additional Comments
1. 1001 Lloyd Avenue
2. Latrobe, PA 15650
3. P: 724.539.1626
4. F: 724.539.2540